Your device is connected with a tested network cable to your network switch.
Most Green-GO devices are powered via PoE! Please make sure that your network switch is correctly providing PoE (IEEE 802.3af) to your devices. Devices with multiple network ports accept PoE on their LAN 1 port.
All your devices are members of the same configuration file with the same configuration ID.
The device's network configuration matches your PC's network configuration (same IP address range and subnet mask).
IGMP snooping is either disabled or correctly configured on your switches.
Energy-efficient Ethernet (IEEE 802.3az) is deactivated on all switch ports connected to a Green-GO device.
These are only the most common problems and solutions that can apply to all devices.
Tip: Please make sure to look for your problem in the device-specific chapters, as there may be a device-specific solution for your issue.
Problem description
Possible solution(s)
My device's status LEDs or buttons are flashing red.
Please make sure that your devices are members of the same configuration file.
Please ensure that the device's network configuration matches and communication is possible.
I can't open a channel and enable talk.
Please check the Talk Mode of the channel in question and make sure it isn't Disabled. Setup Menu → User → Channels → CH ID → Talk Mode
I can't receive audio on a channel.
Please check that all devices are members of the same configuration. The active configuration is checked in the devices setup menu: Setup Menu → Info → Config → ID
Please check the transmitting device's audio configuration:
Is the correct input Source configured? Setup Menu → Audio → Source
Is a Gate Threshold configured that cuts off audio signals? Setup Menu → Audio → Gate Threshold
Please check the channel's settings of the receiving user/device:
Check that Listen is configured to On. Setup Menu → User → Channels → CH ID → Listen
Check that the Level is not turned down completely. Setup Menu → User → Channels → CH ID → Level
Please check that the Main Level of the receiving device is not muted or turned down. Setup Menu → Audio → Main Level
I can't receive or send call signals on a channel.
Please check that all devices are members of the same configuration. The active configuration is checked in the devices setup menu: Setup Menu → Info → Config → ID
Please check that both, the sender's and receiver's channel settings have the Call Mode configured correctly. Setup Menu → User → Channels → CH ID → Call Mode
I can't receive cue signals on a channel.
Please check that all devices are members of the same configuration. The active configuration is checked in the devices setup menu: Setup Menu → Info → Config → ID
Please make sure that no receiving user has the channel's Cue Mode configured to either Ignore or Auto Answer. Setup Menu → User → Channels → CH ID → Cue Mode
My devices can't see each other on the local network. Joining a configuration from the Config setup menu isn't possible.
Please make sure your network is set up according to our network advice, and no Green-GO traffic is blocked on the local network.
Please make sure that you have configured all device's network settings (IP and subnet mask) correctly. Setup Menu → Network → Dynamic: On
Please make sure that you have not assigned duplicate IP addresses to any of your devices on the network.
Settings in the local setup menu are not saved on the device and reset after applying a power cycle.
Please make sure to exit the setup menu completely before powering down your device. Configuration changes in the setup menu are only saved to the device's memory after the setup menu has been closed completely.
The firmware update has failed. My device is now starting into Boot Mode, showing a firmware error.
Sadly, this is a problem that can happen occasionally. Luckily, there is an easy fix:
Make sure that your PC is either listening to DHCP or has its network settings configured in the 169.254.0.0/16 subnet.
Start the software and go into the Connections view. Here, you should see the device in the Network tab with the status Boot Mode. If the device doesn't appear automatically, you should select the Scan option in the update drop-down menu.
Devices are not visible in the Connection's network tab.
Please make sure your network is set up according to our network advice, and no Green-GO traffic is blocked on the local network.
Please make sure that you have configured all device's network settings (IP and subnet mask) correctly. Setup Menu → Network → Dynamic: On
Please make sure that you have not assigned duplicate IP addresses to any of your devices.
Please make sure that the Green-GO Control software is enabled in Windows Defender Firewall.
I cannot mute or unmute a user's microphone in the software's user view.
Please check that you have not more than one device linked to the user. If multiple devices are linked to a user, the talk function is disabled as soon as two devices have varying talk states on the same channel.
Device settings are not synced back to the user when using the Sync device to user function on a device.
This is true, as we have stopped implementing this function for now. Currently, this only works for channel assignments and settings.
At this point, we are unsure if we want the out-of-sync state of a device to trigger on any setting that can change on the device (e.g., a channels level, the device's main level, etc.). We are unsure what settings we should possibly ignore to prevent flooding the out-of-sync state.
Please refer to this forum post for a discussion on this topic.
Please check how your MCX rack or MCXD desktop station has configured its Button mode. Setup Menu → Device → Device Settings → Button With the option Mode active, you need to switch the device to the correct Screen Mode (Listen) to enable the talk function of a Button. This can either be done with the help of on-screen functions or in the setup menu of the device. Setup Menu → Device → Device Settings → Screen Function
All remote connection modes will disable the secondary Green-GO Engine as a Green-GO bridge port only supports one audio stream. However, using a remote connection mode will still allow the line in/out XLR3 ports to be used by the primary Green-GO Engine for the user's input or output.
This is no longer needed and possible. We have reworked the functionality of the Green-GO Engine. All audio signals received can be configured with the Output option to be output by only the speaker, headset, or both outputs.
Static noise and crackling are noticeable in received audio.
Please check if your input signal is clean.
Please make sure that you either terminate or deactivate the 2-wire port if it's unused. Open 2-wire ports can produce random audio artifacts or static noise.
Should you have a 2-wire system connected, try optimizing your Gate Threshold and Gate Hold settings or reset the Auto-Null Filter.
The PTT function of my radio does not activate.
Please make sure that your D-Sub 9 adapter is built according to our pinouts for your radio.
Please make sure that the two jumper switches on the RDX interface are in the correct position for your radio.
My RDX interface is constantly triggering the PTT function of my radio.
Please make sure that you have configured the TX Mode to Active, to trigger the PTT function only if a channel is transmitting audio signals.
My input is not being transmitted.
Please make sure that you have at least one channel configured with Channel Mode: Autotalk.
Static noise and crackling are noticeable in received audio.
Please check if your input signal is clean.
Please make sure that you either terminate or deactivate the 2-wire port if it's unused. Open 2-wire ports can produce random audio artifacts or static noise.
Should you have a 2-wire system connected, try optimizing your Gate Threshold and Gate Hold settings or reset the Auto-Null Filter.
My input is not being transmitted.
Please make sure that you have at least one channel configured with Channel Mode: Autotalk.
Static noise and crackling are noticeable in received audio.
Please check if your input signal is clean.
Please make sure that you either terminate or deactivate the 2-wire port if it's unused. Open 2-wire ports can produce random audio artifacts or static noise.
Should you have a 2-wire system connected, try optimizing your Gate Threshold and Gate Hold settings or reset the Auto-Null Filter.
Crosstalk from one input port to another.
Please make sure that your input signals are not clipping.
My input is not being transmitted.
Please make sure that you have at least one channel configured with Channel Mode: Autotalk.