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How to update your devices

We have redesigned the firmware updates in Green-GO 5 to make it easier and faster:

  • Consolidated all previous software into one, the new Green-GO Control.
  • Update all your wired or wireless devices in one operation, regardless of device type.
  • The USB update now takes only a ⅓ of the time.

To update the firmware of your devices, you need to switch to the organization-solid Connections view inside of Green-GO Control and select either the Network (wired devices) or USB (wireless belt packs) tab.

Tip: Please check out our troubleshooting section to find help in case your firmware update has failed.

Updating wired devices

Connection View

Before you can update the firmware of your wired devices, you need to make sure that your computer's network configuration allows direct communication with your Green-GO devices.

If direct communication is possible, devices using version 5 firmware show up automatically in the Network tab inside the organization-solid connection view.

Scan the network

Should you have devices using older firmware or devices started into Boot Mode, you will need to initiate a manual scan of your local network before they will show up.

Connection View: Update

A manual scan is initiated by pressing the UPDATE button in the top right and selecting the Scan option in the drop-down menu.

Manually scanning the network forces a discovery broadcast to discover devices using old firmware, devices in Boot Mode, and devices that are typically unreachable (e.g., outside the local subnet).

Flash the firmware

If your devices are displayed, you can update all available devices by clicking the UPDATE button and selecting the Firmware option.

Alternatively, you can manually select specific devices by activating their respective checkboxes and choosing the Firmware option.

Connection View: Update Confirmation

With the open confirmation dialog, you can choose the option Update all or Update selected. The latter is only available when manually selecting devices in the Network tab.

After pressing the UPDATE button, a file picker opens, asking you to select your Green-GO firmware files (*.dfu).

Navigate to the location where you have extracted the latest firmware package (e.g., C:\Users\<YourUsername>\Downloads\ggo-firmware\). Here, you can either manually select specific firmware or select all firmware files and press Open to close the file picker.

Choosing all available firmware files will update all available devices, regardless of device type. The software will automatically match the correct firmware to the selected devices and initiate the upgrade process by rebooting the devices in forced Boot Mode.

Subsequently, the new firmware will be transferred and installed on the devices. All operations during this process get reported in the Firmware version column (connecting, erasing, writing).

The devices will check the received firmware file after it has been written and automatically reboot after a successful installation.

Notice: Your devices will remain in (or boot into) Boot Mode showing a firmware error should the firmware upgrade fail for whatever reason. In this case, you need to try again by repeating the process described above.

Updating wireless belt packs

We have improved the speed of firmware updates via a USB connection and removed the requirement to boot your devices into Boot Mode first.

Additionally, we have added the ability to update your Green-GO wireless belt packs remotely. Remote instances of the software running on your local network will be able to see and update all USB devices connected to your computer via their USB tab and vice versa.

However, for this to work, it is required that your devices are already upgraded and are using version 5 firmware.

USB connection tab

Connection View

The USB tab inside the organization-solid connections view will automatically display all Green-GO wireless belt packs connected via USB, regardless of their mode of operation (e.g., Boot Mode).

A manual scan for USB-connected devices is not necessary.

Tip: The USB tab currently only supports Green-GO wireless belt packs connected via USB.

Flash the firmware

The new USB flash method allows you to update multiple devices at once. However, this only works with devices booted up normally and using version 5 firmware. Such devices will be listed with the device status Connected.

Notice: Devices running in Boot Mode are not supported and need to be recovered before you can flash any version 5 firmware.

You can either manually select devices or just click the UPDATE button on the top right and select the Firmware option to update all available devices; this will bring up a dialog asking you for confirmation.

Connection View: Update Confirmation

Here you can either choose the option Update all or Update selected. The latter is only available when you have manually selected devices in the USB tab.

After pressing the UPDATE button, a file picker opens, asking you to select your Green-GO firmware files (*.dfu).

Navigate to the location where you have extracted the latest firmware package (e.g., C:\Users\<YourUsername>\Downloads\ggo-firmware\). Here, you can either manually select specific firmware or select all firmware files and press Open to close the file picker.

Choosing all available firmware files will update all selected devices, regardless of device type. The software will automatically match and install the correct firmware.

All operations during this process get reported in the Firmware version column (connecting, erasing, writing). Once the firmware has been flashed, the device status will show Please reboot.

Finally, manually reboot your device to apply the update.

Recover a device in Boot Mode

Connection View

Connected devices started into Boot Mode will appear immediately in the USB tab of the organization-solid connections view. However, flashing a full version 5 firmware is not supported by the new USB flash method. Such devices need to be recovered one by one.

To recover a Boot Mode device, you need to:

  1. Select a single device using the Boot Mode status by activating its checkbox.
  2. Start flashing the device by pressing the UPDATE button on the top right and selecting the Recover/Upgrade option.
  3. Wait until the device status changes to Please reboot.
  4. Manually reboot the device.

After the reboot, the device will show the string PreLoad Firmware on the screen. The software will recognize this device as Connected and allow you to update to any version 5 firmware using the method described above.

Validate your update

Following a successful firmware update, you can check the firmware version of your devices either in the Firmware version column or directly in your device's Info setup menu.

Setup Menu Guide
Setup Menu
└──> Info
     └──> Firmware: <device-type> 5.0.0

Reset the memory cache

Tip: You will not lose any device configuration by clearing the memory cache of your device.

While it is not necessary to reset a device's memory cache after updating a version 5 firmware, it may help to resolve issues after an update process has been completed. Resetting a device's memory cache is done in the forced Boot Mode:

  1. Power down your device.
  2. While powering up your device, press either the:
  3. You can release the button after the device booted into the forced Boot Mode.
  4. Press and hold the button identified in step two again for approximately 30 seconds.
  5. While resetting, devices with a display will show a countdown; devices without any display will feature a fast blinking status LED.
  6. Release the button after the countdown has run down or the status LED starts slowly blinking .
  7. Restart your device.
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